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Dawn
So angry with Decathlon right now, Seems like they really don't care if you are an online customer and treat you with contempt. Like the majority of the other online customers who have left reviews they refuse to deliver orders by promised dates. I ordered a football kit for my son for Christmas, beginning of December as I had to wait for the shirt to be in stock. As soon as it was I ordered it. and they said it would be delivered in 2-3 working days. It wasn't and Decathlon didn't send an email or text to let me know there was a problem. I had to chase it to find out and was told abruptly that there was a problem getting their deliveries through to UK and would be here before 12th. Its now the 12th and again no message from Decathlon and again I had to chase them to discover the hold up. Now the lady from what's laughingly called Customer Services told me that the shirt wasn't in stock again and don't have a clue when it will be delivered as they are waiting for it to be in stock again so they can ship the whole order. After reading quite a few reviews by other customers online and in store it seems as though the only customers Decathlon care about and whose return custom they want is the customers who can get to a store. Trust me if I could I wouldn't have given them a star if I had the choice they don't deserve it
8 years ago
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Decathlon has a 4.4 average rating from 11,514 reviews

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