The peddle came loose and wouldn't tighten after 2 weeks. I contacted Decathlon and was told that it was not under warranty because I hadn't tightened the peddle. I was informed that the customer is liable for any part having to be fitted after delivery. This would include the handlebars, headset, crank arms and peddles which are not covered under warranty. I was told that I could take it to my nearest store, a 2 hour journey and pay for repair. I was also told that this was 'a common problem'. This is not on the website or made clear at the point of purchase. I only wanted a repair.
3 weeks ago
Decathlon has a
4.4
average rating
from
11,517
reviews
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