Posted a review a little further down about trouble with getting through to customer service and delivery. Yesterday I cancelled the order and asked for a return of my money they had since Dec 2nd. I was told this would be refunded within 5 working days - not happy but agreed to this. Today I have received an e-mail stating that THEY are cancelling my odder (no reason given) - this being the day after I cancelled the order - and that money should be back in my account within 7 days - this takes me to the other side of Xmas. Thankfully I am not in a poison where this will cause me any problems but I am aware not all people will be so lucky ! Absolutely disgusting service - I have shopped here for many years but will seriously reconsider purchasing anything else from them.