I turned up and wanted to buy a bike. I was happy with the Hoprider though noticed that the one from he shelf had scratches and wasn't 100 % clean so demanded a new one. They had one more left on the shelf and being told it is the same I bought that one. When I left the store and started cycling I noticed that the saddle was way too low so returned to the store only to realise that I was sold he wrong bike. The one they sold me was M when the other one I initially tried was L. I am glad I realised as clearly this went beyond he cycling department... I then had to order online and wait for 6 days. When I asked to have different pannier racks (for a clip-on basket) they faffed around a bit and wanted to charge but on speaking to the duty manager and explaining the screw-up from the previous week she gave me the panniers for free.