Wish I had read reviews before shopping. Have suffered same as the rest: ordered £60 worth of goods for Christmas gifts for grandchildren, with firm commitment that order would be prepared by 20 December. Now 21st and my order still 'in process' stage. Note that company has taken my cash! Telephoned/emailed 'customer loyalty team' but calls ignored. Web site is very grand, but service is lousy. I want to cancel order before delivery (but not able to). Last minute shopping now for alternatives ... and, to cap it all, looks like I'm liable to pay for return postage when goods eventually arrive! Bad experience.