Wish I could give no stars...placed my order on the 6/12/16 with delivered advised for the Monday which was perfect as the order was needed by the Thursday. Called Monday the order hadn't even left their depot. I explained that if it would get here my Thursday before 1pm there was no point in sending it. They assured me it would be here and I received a notice to say the order left Tuesday, I received a text to say order would be delivered on the Wednesday...waited in all day nothing turned up. I phoned DPD and they advised the driver has ran out of time so returned it to depot. I was assured it would be delivered before 1pm the next day, as you can imagine 1pm came and no order arrived. I called Decathlon this time and I got a person who may as well have been a recorded message as he kept reading the same thing of the screen that I could have read myself....'Item will be delivered by the end of the day'. Brain cells are obviously desired but not required for this job. I returned the items when I received them after 6pm on the Thursday night so I am not £11 out of pocket for returning the items plus the charges for all the calls I made. Sent email absolutely no contact at all....if they think this is it they are wrong...I will be calling after the 5 working grace period and then will take it to their ombudsman for distance selling, if you have to return an item due to their mistake they must refund return cost!!