* would give zero stars if I could! Faulty bike returned 05/12/16. Chased a refund several times and received one reply yesterday saying my PayPal account has been refunded - it hasn't! So, I asked which email address the refund was issued to and the reply received was: "Unfortunately, we don't have the information requested. We would suggest you to check the transactions in all your PayPal accounts. Thank you for your patience and have a nice day." This is completely unhelpful and does not answer my query at all; obviously I checked my PayPal account and there is no sign of a refund only the original debit. I've just called 020 7064 3000 and been advised that I will receive a reply by the end of the week... that isn't acceptable! I do not understand why it is such a big problem to issue a refund to the PayPal address that payment was taken from?