Copy of the message sent to them through the Paypal Resolution Centre: >> I already used the "Contact Us" form on Decathlon.co.uk 7 days after my online order. I received an apologetic email: "We are awaiting the stock transfer and making every effort to resolve this problem and dispatch your order as soon as possible however we may not be able to meet our estimated delivery date." YOU ALREADY DIDN'T. "We will further monitor your order and keep you informed in case of any problems that may cause further potential delays." Well, you didn't keep me informed on anything. 12 days after the online order, it's still showing as "In progress". Commerce isn't rocket science - EITHER YOU HAVE THE GOODS and you send them to me, OR YOU DON'T and you offer a refund or a combination of the two. You could of sent the 4 items I ordered one by one, in separate orders, according to your stock.