Ordered an item on 14/12/2106 (DCUK2776619 ), with the guarantee deliver at their store by 20/12/2016, have called the customer service number of time but are not very helpful, when asked what is the delay they don't have correct information and answered I get back from their team is "if I want to cancel the order they can do that for you". So my question is why did DECATHLON accept the order and charged my cred card if they can not deliver, its the worst customer service I have ever experienced. I don't think they will deliver the product before Christmas, I have lost hope now!!!