Horrendous service, delivered a faulty bike with pedals missing, that I have no real issue with as these things happen, its the customer service I received, well lack off, afterwards. I waited on a replacement with absolutely zero communication despite using all means of contact, this company is expanding in the UK and quite clearly don't have the infrastructure to support it, it was stick your head in the sand stuff, they are condescending and patronising in their replies when I finally received one. I gave them plenty of notice that I wanted to cancel the order and guess what turned up today a bike that we no longer want or need as we have purchased a replacement. I certainly wont be using this company again as they are a complete shambles and no doubt have let many families down this Christmas, you should be genuinely ashamed of the service you have been providing customers.