I ordered some Christmas presents in early December. They room a very long time for the order to be dispatched (you did send an apology token). When I recieved the product 3 days before Christmas. 1 item was missing. You then told me you would send it out again. This did not arrive. We then called again- yet again you assured me you would send out the product that day. That did not arrive again. We then called for - third time to hear that you were sending them out once more. This is a product that is needed for a holiday in January - It has now taken almost 2 months and I am still waiting for 1 product.