I placed my order in plenty of time for my holiday, however on the agreed arrival date it did not turn up, I called and was told it was delayed in France but would be with me the next day, it never came, I called again and was told it would be with me by my holiday it had been packed and was waiting collection for the courier - it never arrived, I called again, there was not room on the van for it! (I suggested getting another van!) it would still arrive by my holiday, they had messaged the warehouse and it was priority. My holiday date arrived, but my holiday shopping hadn't, it actually arrived 4 days after I had left - I still await some kind of explanation as to this delay, an apology might help too!