My order was supposed to be received on 15 Dec but didn't arrive. I had tried to follow my order online but just kept sending me to returns but I had received my order ! I contacted decathlon by phone and they explained they couldn't send the order as one item wasn't in stock. Nobody had contacted me by email to explain this problem or to say my package wouldn't be arriving. The lady on the phone confirmed I could change my order which I did and it would be sent out that day. Easy really ! She confirmed that due to the problems I had she would priorities my order and I would receive it by 23 Dec. Well that's another story as The couriers didn't deliver and when you went on their website it stated that they had tried to deliver and they hadn't as we had waited in all day this went on and on until one day the package arrived very late as a Christmas present in the new year.