tl;dr Greatproducts, provided nothing goes wrong and you don't have to use their customer service. Call centre staff will lie through their teeth and are less than helpful. From the very start, before having bought the product, had issues placing the order and call centre staff were less than helpful. Paypal accepted payment, decathlon declined it, leaving £420 in limbo. Customer service clueless, offered call backs that never transpired, had staff hang up and refuse to allow me to speak to a manager. When product was recieved, a manufacturing fault meant i had to deal with call centre again. Decathlon soon accepted responsibility and offered to send out replacement part after around a week of persuasion. When i came to look at the replacement order i found that decathlon were trying to fob me off with a lower priced home brand product rather than replacing like-for-like. Had to phone CS again, this time i encountered a more helpful staff member who refunded me the difference in price between the two parts; claiming that decathlon didn't stock the spare that came as standard on my bike. Now my bike has been off the road for almost a month, spare parts have been recieved, but when i come to swap the parts i realise that the two are incompatible with eachother. Phone CS, as soon as i mention it is a faulty product 'Dean' claims that i would have to speak to the 'Man' who first took my call (it was a woman) because he was only filling in and couldn't possibly help. Apparently, yet again, no manager was present - of course, it's a lie. At every step in the process, the answer has been the same, lying CS agents who are less than helpful.