Two folding bikes collected from Nottingham. One had under inflated tyres, and a badly scratched seat post, no brake cable end protectors and one cable had a frayed and damaged end. Both bikes had misaligned steering, incorrect brake cable routing, not fitted correctly into the guides welded to the frame, one of which caught on the folding mechanism, and would at some stage get trapped and rendered useless and dangerous. Both had an incorrectly fitted brake pad touching the rear tyre. Very poor preparation. Whilst the assistant did a reasonable job, his product knowledge was poor, enthusiastically telling us the frames were aluminium, when clearly they are steel. (as their own website states) Aluminium would be far to weak to work on such a design and this misinformation could put anyone with the slightest knowledge off purchasing the bike. The website showed three bikes in stock, only two were actually at the store, so we had to take the demonstrator, which presumably explains the scratches, though I fail to understand what sort of abuse would cause such damage, also it showed two carry bags in stock which we also wanted, these too were not in stock, and in fact not a product even recognised by your staff. I was told several days after sending my review to Decathlon, that it had been published on their website. It has not been. A further e-mail to Decathlon requesting a response to my comments has been ignored, as has my suggestion to them that they would not post my review because it is too damning. A simple apology and offer to rectify the problem would have been fine, things do go wrong occasionally, but completely ignoring the whole matter is a very poor reflection on the company. Clearly they are too big to be bothered. Wonder what their reaction would have been had I not spotted the faults and an accident or injury had resulted?