I received a faulty oxelo town 9 scooter with the front wheel being off to the right about 20 degrees from handlebar. It's absolutely useless. I send decathlon a picture of it and they apologized for sending me a faulty item but they cannot offer me a refund because I currently live abroad. They also refused to pay the shipping cost from where I live in order to arrange an exchange. I'm so disappointed with decathlon UK because this item was supposed to have passed some quality control...Now I got stuck with a scooter I cannot ride... Thank's a lot Decathlon UK...