Can Decathlon clothes catch on fire? I went to Decathlon Rama 4 (Bangkok) today to buy children clothes, but was asked to provide my email or phone number. I refused and was told that I was not allowed to buy the clothes without providing my email or number. I asked to speak with the manager (his name is Vyi). Below is more or less the discussion we had: Vyi: We need your email or phone number for your safety. We need to be able to contact you if there is a problem with the product. Me: But other companies just release a public notice and it is all good. Vyi: No we want to be able to call you, for your safety. Me: Do not worry, I will assume the risks. By not giving my email or number, I discharge Decathlon from any responsibility. It is ok. I will take the risk. These are only clothes. Vyi: No we cannot sell it to you. We want to make sure you are safe. Your safety comes first. Me: But I am not buying a treadmill or a bike; I am buying 2 sweaters, 2 pairs of glove and 4 tuques. What are the risks with these products? Vyi: We do not know. There may be some risks. In case the product catch on fire. Me: Is there a risk that the tuques or the gloves will catch on fire? Vyi : We do not know what could happened. Me: You are telling me that some of Decathlon's clothes may be dangerous? What are the risks? When was the last time you had to call clients because a piece of clothes was dangerous? Vyi: We had to call clients because some scooters had problems with a handle. But not for clothes. Me: Then waive the email/phone requirement for clothes. Vyi: No we cannot. It is the store policy. Me: Can you call your manager? Vyi: He will tell you the same thing. Me: Are you sure you do not want to call him and check if he can waive the requirement when we buy clothes. Perhaps you want to tell him that I will write a review reporting that you told me that some clothes may catch on fire or may be dangerous. He eventually called his manager Anton but told me Anton was not available. I eventually left the store without having purchase anything. I should have added that the clothes were for children refugee in Mae Sot and that I would never be able to warn the children anyway should the products be found dangerous. Leaving the store empty hand has not frustrated me so much because I am now wondering whether the clothes can actually catch on fire!!! However, I am frustrated for having wasted my time: When I entered the store, I could not anticipated that I would have to give my email or number to be allowed to buy. This is not a common practice and there should be a warning sign at the entrance of the store, so people do not loose their time shopping for 40 minutes to be told at the counter that they cannot buy. This is not professional and should be almost consider as false representation (luring clients into a store and forcing them to provide email or phone for the purchase to be completed). Also, this policy is not for my safety, it is for Decathlon ’s safety: people will give false emails and Decathlon will be able to claim having try to contact all clients to warn them. Also, I suspect that the policy is just a strategy to avoid having to release a public notice about a dangerous product (keeping it discreet so Decathlon ’s reputation is not damaged by a bad product). Decathlon, you need to change this policy. It is counter productive for your reputation.