I got my bike repaired recently including a full safety checkup at Decathlon in Surrey Quays. After that the bike kept making strange noises and the chain would come off frequently. I contacted customer services and they offered me a new bike however I just wanted information of whether I would be able to go to the store and get my bike fixed free of charge before i proceeded any further. And I thought it couldn't get any worse today as I was riding my bike, it made a loud noise and started to become hard to pedal. When I got off I noticed taht the wheel eas broken anf it was hangung by the what ot was being supported by. I immediately went to Decathlon bike repair workshop and they said that they couldn't do anything because it wasn't anything to do with them as the axle is broken. But the axle can it be broken by a very very hard hit which didn't happen to me. All they could do was confirm that the axle was broken and they refused to fix it. Obviously I contacted customer services again to tell them about the situation and they said they the workshop gives the final say and nothing could be done. I am extremely disappointed with them. They have been my no.1 store to go to for the last 2 yrs. I spent £125 just to get my bike completely broken. I don't think I'll ever step inside there again.