I Purchased Domyos T520A Treadmill on 12th Feb 2018 from Decathlon Store at "Motera (City : Ahmedabad, State : Gujarat, Country : India) for 39, 999 and 400Rs delivery charge, Total : 40, 400 Rs. Bill/Order No : 70144801/0003323, Decathlon ID :[protected]. It was delivered and Installed Next week around 20th FeB 2018. I used it the next day and it stopped Powering on when I paused it. I called Decathlon aftersales service Representative Abhijeet and he sent a Repair Tech who identified There is Power issue with the Treadmill and advised Abhijeet(decathlon rep) to replace the Treadmill. There is a dent on the body part as well. Abhijeet informed me that they will replace treadmill next day. But on the next day he called and said they are going to repair it. The same Repair tech who advised to get it replaced was forced to repair it. I encountered the same problem few days back.
I called abhijeet but he did not bother to listen to problems I am facing this time and was rude. He tried to monopolize the conversation and I had to disconnect call as he was not even ready to listen to the issue. Apart from the power issue, treadmill hits the ground with a bang sound when I lift it down, it takes forever to show the Pulse which should not take more that 5 secs. At times I feel it is a little shaky while walking/jogging.
My dad is 70years old and have a heavy body. He is using it for walking and I cant take a risk of repairing it one more time and be doubtful that this problem will reoccur. At his age he will not recover if he encounters bone or head injury if treadmill looses power suddenly while he is working out. Neither abhijeet nor Decathlon Motera branch gives a damn about safety of our lives and I have sent a complaint to Domyos(Treadmill manufacturer) as well with No response.
I am well within 90 days of Store Return policy to get the product replaced or get the money back but Decathlon does not give a damn about it. They will not replace a product which is defective from Day 1. What a pathetic Post sales service. I feel like I have been looted by White Color thieves wearing Suit and Tie and speaking fluent English working for Gang Decathlon.
Decathlon Website shows the 90 Days return or exchange policy :
In store warranty(Read section "RETURN AND EXCHANGE POLICY FOR PRODUCT(s) PURCHASED AT STORE") :
https://www.decathlon.in/c/63-return-exchange
Read Section "Replacement Policy" :
https://www.decathlon.in/c/3-terms-and-conditions-of-use
Product Details :
https://www.domyos.in/t520a-treadmill-id_8491333
I sent an complaint email to Treadmill Manufacturer Domyos :
https://www.domyos.in/contact
I have attached the pictures of my Treadmill when Repair tech opened the machine for repair and picture of dent on the body part where there is motor underneath it.
I am done dealing with Decathlon and need my full money back including delivery charges.
6 years ago
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