I have never come across such arrogance in a store for a long time. At a time business is so tough in retail, it is mind-boggling. I ordered a hiking backpack online for pickup in store. 2 days later, I am advised by email the item is ready for collection. Nothing unusual so far except I am being warned the item will be returned to inventory if not picked up within a couple of days but no mention of a refund......yes, a refund because I had paid for the item. I spend the best part of the following day trying to contact the store to negotiate a later pick up however my calls were not answered. The following day, however, I managed to speak to a member of staff who confirmed they will extend the deadline for another 3 days......I guess I felt grateful but somehow it did not feel right. They should be grateful of my custom, not the other way round. In the meantime, I received 4 more emails harassing me to pick up the item by the deadline which was automatically extended twice. The blackmail was consistant.....pick it up or lose it! Anyway, when I finally got to the store on the agreed day, surprisingly, they the backpack was waiting for me. This is an experience I certainly WILL not go through again by shopping elsewhere.