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Amy
Shocking service. Ordered a golf club - club was faulty - sent back to exchange - waited 10 days before ringing to find out where my replacement was to be told the item is actually out of stock. I then reordered online (because it was showing as available to buy) and the same thing happened again!! Accepted my order, told me delivery would be 3rd December. Then I was told there’s issues again and it’s actually out of stock. Little communication - had to call to get any updates. Tried to complain and received an automated response to say my cancellation has been refunded. Will never order from them again. I’d rather pay slightly more and order from American Golf.
6 years ago
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Decathlon has a 4.4 average rating from 11,514 reviews

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Alice, Customer Support

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