Completely useless does not actually describe how appalling the customer service has been. Firstly I had to make 3 calls and have 2 cancelled orders in the space of 1 hour on 16/2 due to Decathlon Customer Services incompetence but was assured the urgent order for my son would DEFINITELY be in store for collection on Monday 18/2, it's his birthday then so rather essential. We get there on the 18th to find out that do not have deliveries on a Monday so the verbal assurance and written confirmation was complete rubbish. I rang to complain and was told a manager "might" call me back, no guarantees as they are so busy with "meetings". I also message'd asking for a call back, I can see the message is read but no call. So 3 calls with 3 mistakes resulting in a promise the goods would be delivered on Monday, confirmed in writing only to find out they don't deliver on Mondays and that was total rubbish - so my son has been let down on his birthday present. Way to go Decathlon - a new low in retail customer service!