We have placed the order on the 6th January for delivery to our home address, your delivery team tried to delivery it without any notice and no one was present. We contacted your team to request a delivery from 4pm and to be made aware couple of hours before that the driver is on the way. We were reassured that we will be contacted and it did not happen on the second delivery, and they have attempted to do it at lunch time again and no one was present since we are both working. Then we asked for a delivery at Decathlon on Hight Street Kensington where we could collect it from. We were told that it is not possible to change the delivery address. After a week, we called again asking for a solution since no delivery are possible on Saturday. As this point and after insisting, they finally agreed to change the delivery address to my partner work place. Since Monday they have not deliver the bike, therefore we have called them today and request a refund after 10 days back forward with your team. We were told that it is not possible. Then we have asked when we can expect the delivery and no answer was given, after expressing our disappointment, the person hung up the phone on my partner. It is not how we should treat a customer and especially when she was not rude or aggressive with your team, but disappointed by the service and express it in a polite manner . No delivery to date day 15... poorest service in retail's history