This is the first time I have used decathlon for purchasing sports products. I will never use decathlon again, and I will continue to advise my many friends within the running and triathlon circle not to use decathlon.
I returned an Item for exchange to have the same item sent back to me. I then had to use my own money to return the product t which cost me £5
I eventually decided to get a refund and take my business elsewhere. In the parcel I returned the receipt for my recorded delivery and proof of delivery. Only to be told paperwork is not kept and I will not be receiving a refund.
I could not speak to any customer service representatives and could not make a formal complaint as all correspondence is by email.
Shocking customer service all round!
I received an email to advise that decathlon had called me, but no one had even left a voicemail to let me know this.
10 years ago
Decathlon has a
4.4
average rating
from
11,520
reviews
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