I had serious concerns and problems about being able to track my order. On the site it looked like it had been delivered days early when I was nowhere near Oxford. trying to find out what had happened was not possible online it said it had been delivered and the delivery company was uncontactable. This caused me considerable stress and worry as it was a very expensive item. However as soon as I spoke to an actual person in Decathalon customer services they were very helpful. The issue I have is how the tracking of an order is displayed and described on the website. It does not correspond to what is expected, and the correct delivery company / contact details were not given. I had to ring up customer services to find this out, this was on Saturday morning after a half sleepless night worrying.