Really just echoing what lots of other customers are saying on here at the moment: they are liberally cancelling orders because they can't keep track of their stock. I've been trying to get hold of gym equipment from Decathlon since the lockdown started 3 months ago. Of course these are unprecedented times and you have to make allowances to all retailers who are being forced to adapt, but Decathlon have been abysmal. After trying unsuccessfully to buy the items online every day over three months, I finally managed to reserve the items I was looking for when stores were reopened. Decathlon took the payment from my account and I made arrangements to collect them. Two hours later, I had a call from the store saying that someone in the store had bought the item so they had nothing left in stock. Given the delay in telling me about this, I'm assuming this is because they didn't take them off the shop floor right after they were reserved. That's the first order that was cancelled. In fairness to Decathlon, they gave me a £10 voucher as compensation for this. A few days later, I managed to order the same item online. I received confirmation from Decathlon and payment was taken. Again, two hours later I received an order cancellation email. After complaining to Decathlon I was told that this occurs because their online system allows too many orders to go through, and they only do a stock check after the confirmation email is sent out. I've been told there was nothing that could be done and there was no explanation of why they couldn't keep my money and send the items when they were restocked. It's bizarre that a multinational company worth billions of pounds hasn't got an IT solution to stopping too many orders going through. We've been in lockdown for three months now. It's even more bizarre that confirmation emails are sent out before the stock check. When you order an item, they send two emails - an order creation email, and later a confirmation email (supposedly after the order is confirmed). Why the stock check doesn't take place between these two steps is beyond me - it defeats the purpose of a 'confirmation email'. The must be cancelling thousands of orders every day because of this. In short, you might as well not bother trying, because even if you manage to get an order confirmed, it's not actually confirmed.