I have used The Ordinary products since their start - love them. However, their customer service is the absolute worse. From the store associates to lack of response to emails, to no connection via phone. I placed an order on the 6th, it was shipped on the 11th, I tracked it to my state, then my package went to another state, then tracking disappeared--and it's now the 23rd. No more package. Oddly enough, this shipping ordeal is not the first time it has happened with Deciem. Trying to rectify it, is almost impossible. You may as well forget your money AND your products. I should have learned from my mistakes and ordered from a reputable retailer, not from Deciem. Or better yet, Deciem should really start using a more reliable shipping company, not the USPS.