I ordered some products through deciem web site. I had the order confirmation and requested to ship the order to one of their branch for pick up. I have been waiting but no further info from deciem. Suddenly I received an email saying my order has been cancelled as I did not pick up my order within 3 days. I was surprised. How do I know my order is ready to pick up if they do not contact me. When I call the store, the staff requested me to go right away in order to honour the Nov sale discount. Another surprise. It is their system fault, not mine. I have my own schedule too and life too. Absolutely no customer service. What a shame!!! They do have good products but definitely the way they deal with customers is to push them away and frustrated them