Deciem's customer service is dismal at best. At worst, they're frustrating to deal with and a complete waste of time. I've been trying to order Deciem products from overseas (Macau) and while the option to ship remains on Deciem's website, all of my orders always get cancelled. They're also been rejecting the addresses that I put in, claiming that they're not valid when they were taken directly from mail that I've received at my house. Sure, their customer service has tried to help. Following their advice, I tried inputting my address in Chinese and Portuguese, but no luck, the order always gets rejected. They've also told me to ignore the error message and continue to checkout. I did-- and the same thing happened. At this point I feel like the customer service test rat, and they're just throwing out options for me and I'm supposed to tell them if they work or not. It's been a terribly frustrating experience because not only has this been going on for more than a year, but I have also not been able to receive an answer as to why my orders initially go through and then get cancelled. At this point, a simple 'No, we cannot ship to Macau' would suffice. I'm sick and tired of dealing with the unhelpful suggestions and their reluctance to actually look into problems.