Ordered a heater a week ago, informed it was shipped the next day.. Nothing received, and no reply to the email I sent.. I will be contacting my credit card company if don't hear from them in the next day .. Update.. I contacted sales by phone to find that my emails had gone in their spam folder, I was informed that the courier had lost the delivery and that a replacement would be sent out for next day delivery. I have now received the heater only to find that it has obviously been a returned item, the box had be re-taped and the instructions were creased and stamped with a circular ring shaped stain, consistent with that of a mug of coffee. I have inserted the battery for the timer back-up but the unit still reports a flat battery.. since I wont be using the timer I'm not going to waste anymore time with this company. When you do phone this company, references are made to Appliances Online.. I do wander if its all the same group, I will be staying away from Heaters UK, Dehumidifiersuk & AO in the future...