I paid for a current model Ecoair Mini dehumidifier as advertised, but was sent an outdated one. I would have accepted it to save the hassle of return but I found it to be faulty (the carrying handle resisted lifting as it was being raised for first use and one end broke off) so I asked D-UK to take it back for refund. They made a very fair request for photographs of the fault to be provided and these were sent by email the same day. Ten days later, having heard nothing from them, I sent them a reminder. They replied that I needed to have EcoAir collect the unit from my house, and they assured me that the refund would be issued as soon as it was collected. Following discussions with Ecoair and some form-filling, the unit was collected at their expense and I confirmed this to D-UK. No refund or reply was received. Over the next three weeks, several further emails and a telephone call to D-UK went unanswered, and I was starting to wonder if they were still in business. I then sent them a 'time is of the essence' demand for the refund to be provided within two days otherwise formal action would be initiated. They issued the refund the same day - almost six weeks from my initial request! Incidentally, D-UK's "free weather station worth £29.99" wasn't received, but it can be found retailing elsewhere for £7.99 inclusive of delivery so wouldn't have been a great loss. I suggested to them that they had grossly falsified its value and, notably, this wasn't denied. FOLLOW-UP to the response from DehumidifiersUK: One of us has given a fair and factual account, the other has given a distorted account. Relating the detail of the transaction would take up too much time and space, so unfortunately the reader must draw their 'fact or fiction' conclusions from what has already been written.