This company deserves 5 stars BUT I had a couple of blips that were arguably not their fault, although I think might have been avoided with better communication. The professional advice on my choice of product was first class. The product itself was well priced, free next day delivery and I was notified of delivery date. Here it went wrong. After waiting in all day (a Friday) it transpired that the courier arrived but did not deliver, indicating a need for better instruction? I was then advised of next working day delivery (Monday) and told I would get an eta. This didn't happen. After numerous calls and emails I was informed the team were in meetings all morning and the phone lines were under maintenance. This was unfortunate but not good customer relations. However my machine arrived and the follow up/understanding of my concerns was exemplary. I would use this company again without hesitation but there is room for improvement.