In line with previous complaints concerning GWR's "Delay Repay" compensation offer I suffered the same lack of response as others have noted in the "Guardian" and other media. Last Thursday, 11th July, I caught the 19:03 from Paddington to Plymouth. It actually didn't leave until 19:25 due to its late arrival in Paddington. Due to mechanical failure in another GWR train on the same line there were a number of other holdups such that we did not arrive in Plymouth until 11:25, some 65 minutes late. By this time there were no ongoing trains to Cornwall so GWR arranged for all passengers to be taxied to their destinations. I was taken to Saltash, where I arrived at 00:05 - one hour and fifteen minutes after I should have done (10:50). I have applied to GWR's "Delay Repay" but am told today that my claim is "unsuccessful" because there was "no delay" . I have asked GWR to check its own records or simply check with Plymouth station. You can't really hide a train being 65 minutes late - or indeed the work enjoyed by the taxi drivers who then took some passengers all the way to Penzance !