Delta have zero empathy for people with disabilities. Their "accessible" procedure is long and complicated and then they don't follow through on what they promise. We recently flew from Orlando to Amsterdam and requested assistance on the flight - they ignored our requests multiple times and we had a horrendous experience on-board the flight because of it. They discriminated against disabilities and not interested in my voice regarding this. Their customer care supervisor Jacob Costillo has not taken my complaint seriously, palming me off with pathetic copy-and-paste responses, saying the matter is closed. I have forwarded my complaints for the U.S Department of Transportation and implore that other people think before booking a flight with Delta.