Customer service and any form of phone response or instant message is a joke, huge delays and waiting for someone to answer the phone is ajoke. I have been hung up on 3 times each time I. All which is 3 times a week. The email response is just as bad. Instantly refers you to there email site to respond to them and cancels the request to be called back after waiting 37 days for and item to be built and shipped. I had to call them to find out they haven't even built the rifle yet. I was the owner I would fire my entire staff and then go jump off the north rim of the Grand Canyon head first with out a safety. I would not be able to live with myself knowing my staff treated people so badly. Good news is you could use this company as a perfect example of how to not run business or how to not treat customers.