I ordered a AR15 large repair kit and 2 Sig P320 uppers and 2 barrels. The website said free shipping on all orders over $250 and my order was $931.87. On checkout I did not have a choice on shipping because it was free shipping. No choice between UPS, Fedex or USPS etc. Three days later I received a tracking number and 10 days later I received my order. The box had a big hole in the side of it. 4 out of 5 items inside were damaged. I took several pictures and called Delta Team Tactical ASAP. I spoke to Trey for over 1.5 hours by phone sending him my emailed pictures. He finally told me that his email server was down and to try later. Over a 3 week period of time I sent 52 emails with all the pictures and 15 phone calls. Finally yesterday the emailed back and told me that they won't refund my money, they won't exchange the product nor will they take the product back. This was after three weeks of talking with them they had said from day one that they were going to exchange my entire order once they received my pictures. Yesterday their email said because I refused the shipping insurance that I'm screwed. Please remember I had no choice in who, what when or how my order was going to ship due to it was free shipping from then. This is the KICKER, Delta Team did NOT put any packaging in the well over sized box, no bubble wrap, no peanuts, no paper etc. If they had my order would not have bounced around inside a way too big of a box (2FT x 3FT) and gotten damaged. They tried to lead me on for almost 30 days so I could not do a charge back which I did today after warning them and giving them 28 days to resolve the problem. I have read other reviews of other folks having the same problem. When they meaning Delta Team chooses the shipping method you don't have a choice. They told me to call UPS which I did and UPS said there was nothing I could do because I was not the shipper nor did I pay for shipping that Delta Team was the shipper and paid UPS. SCAM folks at Delta Team, lied, poor packing and leading a customer on for 28 days and then trying to screw a 100% disabled Veteran out of my money and my product. This review should be ZERO stars but 1 star is the lowest this site will allow. BE AWARE