First, I never right reviews. However, after this experience, I think others should be warned. I ordered a Glock gen 1-3 compatible, complete lower/upper parts kit. For some reason I never received the confirmation email. I called customer service and we figured out that the email was wrong, we corrected this and I looked forward to receiving the goods to facilitate my build. Some time passed and still nothing. I contacted customer service again, and was told I never responded to shipping address verification emails. Luckily, the person who corrected this email problem, was the person taking the call. She contacted the “billing” department and advised me they would send me an invoice, and after verifying they had it on hand since it’s now listed “out of stock” online, advised me they would get it shipped out right away once I paid the direct invoice. Thus ensued an over week long saga of calling them daily to request this direct invoice. To be told each time: “We’ll get it right out.” After verifying my email, making sometimes three calls a day, and still waking up the next day to no email numerous times, I asked to speak to a supervisor. After being told that none was available, but they would call me back I received the invoice finally. I still haven’t received any tracking information, nor a call from a supervisor and I’ve had no time to call them today. This experience is documented completely by their phone recordings, and email system. To say I’m confused and disappointed is an understatement. I’ve now paid twice for an item, had absolutely no follow through from this business and unless I call and beg for this situation to be remedied, it most likely never will. If I could give negative stars, I most certainly would at this point.