I've placed 6 orders with DTT in the past 3 months for various parts, upper kits, LPK's, BCG's, Buffer assemblies for 556 and 9 etc. My latest order that I placed 3 days ago is for a 308 complete upper that includes a BCG and CH for a great price with reputable American made parts. I have had nothing but great service before the sale and after the sale. They return my calls the day I call even if the call is 1 hour before their closing, I get a call back. So not sure about other folk's experience with poor service or quality of items, but my experience has been great. I did have a feeding issue with a AR9 upper I ordered, spoke to Mark who is their resident gunsmith about the problem and together we were able to remedy the problem without having to send the upper back, all it took was for me to polish the feeding ramp and now it goes into battery flawlessly. I've put at least 700 rounds thru it without a single feeding issue. They even issued a credit back to me for doing my own work (which I'd rather do myself if possible). I have ordered from 2 other companies and have not had the level of service as DTT and in fact was charged a restocking fee for an order that I cancelled 3 days after being placed that was not worked on or sent out yet. I have cancelled an order with DTT and was refunded in full days after being ordered with out being "Nickeled and Dimed" by a 4 1/2 percent restocking fee as I was with the other guys. Needless to say I will not be doing business in the future with those guys for this simple reason, and just so you know I spent almost $4000 with them, only to be N&D'd for less than $30 I will definitely be ordering from them in the future and will order exclusively from them provided they have the product I am looking to purchase. I read the reviews before doing business with DTT and thought I'd take a chance and see for myself. I'm glad I did. Keep up the great work DTT, you've got a customer for life. Too bad Thunder Tactical, you've lost my business and anyone I talk to regarding your chickenshit restocking fee BS!