After Clicking accept on the order Demon Plates then requests that you email over documents including V5 and Address conformation. This is on the homepage and in there terms, but if like me you sometimes miss these thing this is very annoying. If they had put this form up PRIOR to accepting the order I would not have proceeded. I called the office and spoke to someone within 2 minutes of placing the order and she has advised they would NOT cancel the order, even though it has clearly not be made yet. Distance selling normally allows you to cancel an order within 7 days but as they are Custom plates they stated they are exempt from this. I am raising this with our FSB legal service as I feel the requirements for documentation were not clearly advised before I accepted the order. I will update the review as soon as I have more information on this. I was asked to email (the boss) for a refund and am still awaiting a reply.