I did everything they asked of me in terms of scanned paperwork and all legal info required and the plates were received within a few days and without a shadow of doubt were the best quality plates I have had made. It is clear in terms that orders cannot be cancelled so I was at a loss as to why so many reviewers were complaining about not being able to cancel? Only order once you know what you want and make sure you read the terms. The legal requirement for the plate code/place of manufacturer is tiny and hardly visible, so again, why are people grumbling? 10/10 for me! Would buy again.