I ordered two new plates (having previously ordered plates and been a satisfied customer) but when they arrived one was scratched and also had a fault in it. I contacted Demon Plates and sent them photos etc. They initially showed concern but instead of simply sending out a replacement they asked me to send the faulty/damaged plate back to them first. I asked for some freepost details or similar (as I didn't see why I should pay the cost to return the faulty item) and since then I have had no response to my emails. Very disappointed and will not be using Demon Plates again.