The process was all very straight forward. I wanted show plates, but didnt notice that they wouldn't send out any plates until they had received my ID documentuation. This was on the first page but was under the first two boxes to start building your plates. So I missed this information until you are reminded at the end. I wanted these plates quickly and they would not send them out without this information. I phoned up immediately I saw this information but they will not budge on this. Also once you have paid for the plates they will not give any refunds, so I couldnt go anywhere else without paying again. Just something to be aware of, depending what you want. Other sites will give you plates without this hassle.