The products, as always, were original and very carefully and securely packaged. There was an unexpected delay in delivery caused by the courier, which I was informed about by e-mail. Delivery had to be rescheduled. I was not able to trace my package, but I trusted the process and soon enough I got my order with a complementary full-size bottle of Melan TXA Shampoo as an apology for the not-so-smooth delivery process. This business understands customer satisfaction and retention, and I am here for it. Thank you, Derma Online. I will definitely be ordering from you again and again.