I bought a pair of boots. They were quickly delivered and as the images on the website. I had to exchange them because the size was too big. The exchange was easy, and once they received them they sent the new pair quite quickly. I did have to put £5.00 in the box for the return which I thought was quite strange, as generally if you have to pay for postage you do it yourself or it's pre-paid. It wasn't too big of a deal however. Unfortunately the next pair were too small, and also there were some scuffs all over the shoes. I decided to return them, but had to call to talk to someone as I didn't want to pay again. They were very helpful, and listened to my problems. I haven't returned them yet but if there are any issues I have been told I will be contacted. I am happy with the service, although the shoes were scuffed. I think it is the nature of the shoes.