This was the second time I had purchased from Desert Boots.com and as expected the order was processed correctly in a timely manner and the boots arrived with me in good order. Sadly the after sales service was weak leaning towards non existent!! On the second day of owning my new boots I accidentally knocked a glass of drinking water over the left boot. Now this shouldn't have been a problem as I paid extra for the scotch guard treatment, sadly the water has left a stain that is proving difficult to remove (I thought scotch guard was a market leader in fabric protection IF IT WAS EVER APPLIED). I contacted Desert Boots numerous times via phone and email explaining my problem and the fact that scotch guard should protect boots from things like drinking water but on each occasion I have never received the promised phone call or email in reply. All I can say is by all means buy from Desert Boots as they supply good stock but hope and pray that nothing goes wrong as the concept of customer service seems not to be part of their mission statement.