Tragic company! AVOID AT ALL COSTS!!! Placed an order on 23 November 2020 and still waiting for it 3 months later! Have to chase on a weekly basis, only to be given some guff about how there's been a mixup/delay and it'll be sent within a week, then nothing. The latest email has said that "it would be best if I cancel and refund this order. If you would then like to place a new order I can get that expedited, would this be okay?". Cancel the order after 3 months and place it again???? Maybe just send the order? Or are you just covering your backs against any repercussions as this has definitely violated the Consumer Rights Act 2015 which stipulates that 'There is a default delivery period of 30 days during which the retailer needs to deliver the goods'. Shocking company. Now how long will the refund take? AVOID AT ALL COSTS!!!!