Wish I had read the genuine reviews before placing an order because my experience has been the same as many others. Sign ordered, sign received but totally wrong, trying to get a replacement for weeks on end. Apparently it has been despatched twice to the correct address, however I think it highly unlikely that Royal Mail have lost two parcels when the first was delivered correctly. Reading reviews it seems this has happened to many customers. I believe that if you get a correct sign first time round you are lucky, but don't expect a replacement - they're just not interested.