Awful experience, sent me defected slate house sign, had a big imperfection and crack over one of the numbers. Kept telling me it was because it was a natural material. Who wants a sign with an obvious flaw which ruins the look of the sign which has to go outside their house! Obviously no Quality checking going on and just a bad attitude. After about 8 emails and refusing to refund they finally decided to send a replacement (after I had to pay to send the original one back!) and I asked for the same sign in a different material this time so there would be no difference of opinion (plexiglass) When the replacement arrived, lo and behold it was the slate version again not plexiglass. On top of that this one was damaged too, looked like in transit because the packaging was awful so the corners got damaged. Terrible customer service if you don't get what you want and I still have no refund of a poultry £25 - could have been so easy for them to refund and let me walk away to shop elsewhere, now I am writing a review which I am sure they do not want.