Terrible experience! Ordered oak door sign which took over 4 weeks to arrive and only eventually did because I chased. There’s no customer service number to call so correspondence is via email. After carefully installing the sign and making sure it was straight using a spirit level, after only a week it has swelled and bowed and now has a slit in the oak. The oak has also faded and the varnish seems to have flaked off. I contacted customer service via email and was asked to send photos. You can clearly see from the date of my order how long I’d had the sign l, so to be questioned why this has happened, implying it was the installation at fault is offensive - it’s a house sign, not a complicated flat pack! clearly the product is not fit for purpose. Their response indicated that perhaps the oak should have been “double varnished” and agreed to order a replacement and would ask the finishing team to do this. That’s the last I’ve heard, despite sending a chaser email asking for an update I’ve had no further correspondence. Very disappointed