Extremely poor customer service. I ordered an item and agreed a delivery date, only to be advised after the delivery window of a vague technical issue that meant the item couldn't be delivered. Instead of rearranging delivery for the following day, I was advised the order would be delivered 5 days later. I made several attempts to contact the company via their chat function which is not operational, then through the contact form on their website. I expressly asked them to deliver the item within 3 days of the initial failed delivery or to cancel the order and refund me, however I received no response. Despite further calls (which included waiting over half an hour in a queue) I could not speak to anyone. The item finally arrived but the poor customer service and complete lack of responsiveness means I'll never consider purchasing from them again.